Q: How can I book a private transfer with PrimeTour? A: You can easily book your transfer online through our website (primetour.com.tr), via WhatsApp, or by emailing our customer service team. We recommend booking at least 24 hours in advance to secure your preferred luxury vehicle. Q: What information do I need to provide for a booking? A: To ensure a seamless pickup, we require your flight number, full name, total number of passengers, luggage count, and the exact name of your hotel or drop-off location in Cappadocia. Q: Can I change or cancel my reservation? A: Yes. You can change or cancel your booking free of charge up to 24 hours before your scheduled pickup time. Please contact our support team via WhatsApp for instant assistance with modifications.

Q: Where will my driver meet me at Kayseri (ASR) or Nevşehir (NAV) Airport? A: Your private chauffeur will be waiting for you right outside the exit gate of the arrivals terminal, holding a personalized sign with your name or the PrimeTour logo. Q: What happens if my flight to Kayseri is delayed? A: Don't worry. We track all flights in real-time using your flight number. Your driver will adjust the pickup time automatically based on your actual landing time, and there are no extra charges for flight delays. Q: How long will the driver wait for me after landing? A: We provide a complimentary waiting time of up to 60 minutes after your flight lands, giving you plenty of time to collect your luggage and pass through security.

Q: What types of vehicles do you offer? A: Our premium fleet consists of modern, air-conditioned, and legally certified vehicles. We primarily operate luxury Mercedes-Benz Vito (VIP) for smaller groups and larger Mercedes Sprinter vans for families or corporate groups. We also feature high-end electric vehicles like the Tesla Model Y and Turkey's national premium EV, the Togg T10F, for eco-friendly luxury travel. Q: Are your vehicles private or shared (shuttle)? A: All PrimeTour services are strictly 100% private. The vehicle is reserved exclusively for you, your family, or your group. There are no unwanted stops or waiting for other passengers. Q: Do you provide child car seats? A: Yes, safety is our priority. We provide complimentary child car seats or boosters upon request. Please specify your child's age and weight during the booking process.

Q: How long does the transfer take from Kayseri Airport to Cappadocia? A: The distance between Kayseri Airport (ASR) and central Cappadocia (Göreme, Ürgüp, Uçhisar) is approximately 75–80 km. The journey typically takes about 60 to 70 minutes depending on traffic and weather conditions. Q: Do you provide transfers to all towns in Cappadocia? A: Yes. We provide door-to-door transfers to all locations in the region, including Göreme, Ürgüp, Uçhisar, Avanos, Ortahisar, Nevşehir city center, and Mustafapaşa.

Q: Are there any hidden fees or extra luggage charges? A: No. Our pricing is completely transparent and fixed per vehicle, not per person. Fuel, road tolls, airport parking fees, and luggage allowance are all included in the final price quoted to you. Q: How can I pay for my transfer? A: We offer flexible payment options. You can pay securely online via credit card during booking, or you can choose to pay in cash (EUR, USD, or Turkish Lira) directly to your driver upon arrival.